Our Returns & Refund Policy

Thank you for choosing Cosmic Electronics.

If you are not completely satisfied with your purchase, we’re here to help.

Returns:

Please inspect your item before signing the delivery note.
Returns must be requested within 72 hours of delivery.
Items must be unused and in their original, resalable condition.
All original packaging and accessories must be included.
A valid receipt or proof of purchase is required.
Return delivery costs are the customer’s responsibility unless the return is due to an error on our part.

Overview

Our return and refund policy allows eligible items to be returned within 72 hours of delivery. Returns requested after this period may not be accepted.

To qualify for a return, the item must be unused, in its original condition, and returned with its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional Non-Returnable Items:

Gift cards
Downloadable software products
Certain health and personal care products

A valid receipt, order number, or other proof of purchase is required to process a return.

Please do not return products directly to the manufacturer. All returns should be arranged through Cosmic Electronics.

In certain cases, a partial refund may be issued based on the condition of the returned item.

Book with obvious signs of use
Software or video games that have been opened, activated, or used
Items returned in a damaged condition or missing original parts or accessories due to reasons unrelated to our error.
Items returned more than 72 hours after delivery.

Cosmic Electronics will not issue a refund or replacement for:

Products returned with physical damage to the product, packaging, box, or tags that was not present at the time of delivery.
Products returned without their original packaging, accessories, manuals, cables, or other items included with the product at the time of delivery.
Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
Where applicable, return shipping costs will be deducted from the approved refund amount.

How to Return an Order

To request a return, contact our customer support team with your order details. Once your request is approved, we will provide instructions on the designated return or pickup location.

Once we receive your item, it will be inspected. If the return is approved, we will process your refund through the original payment method.

How to Cancel an Order

You may cancel your order while it is still in processing status. Cancellation requests must be submitted through the cancellation option on our website or by contacting our customer support team. Requests made through other channels, including phone calls, may not be accepted.

If the cancellation request of your order is before your order has been shipped, CETECH Ghana will effect a refund.

LATEST UPDATE: SEPTEMBER 01, 2026

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or declined.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you have not received your refund, please check your bank account or original payment account again.

If your refund has been processed, please allow some time for it to appear in your account, as processing times may vary depending on your payment provider.

If the refund is still not showing, please contact your bank, as additional processing time may be required before the refund is reflected in your account.

If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

Sale Item Policy

Items purchased at regular price are eligible for refunds. Sale and discounted items are non-refundable.

Exchanges

We offer exchanges or replacements for items confirmed to be defective or damaged. If you need an exchange, please contact our customer support team for assistance with the return process.

Gifts

If an item was purchased as a gift and shipped directly to you, an approved return may be issued as store credit for the value of the returned item.

If the item was not purchased as a gift, or was delivered to the original purchaser first, any approved refund will be issued to the original purchaser.

Shipping returns

To return a product, please contact our customer support team first. We will provide the appropriate return location and instructions.

Customers are responsible for return delivery costs, which are non-refundable. Where applicable, the return delivery cost will be deducted from the approved refund.

Delivery times for exchanged products may vary depending on your location and the availability of the replacement item.

For high-value returns, we recommend using a trackable delivery service or shipping insurance. The Cosmic Electronics is not responsible for items lost during return delivery.